Frequently asked questions

Two ways:

• On the website: add your products to the cart with the “+ Cart” button, then click “Order the whole cart on WhatsApp”. Your order is written for you in WhatsApp: you just have to send it.
• Directly on WhatsApp at +49 176 8213 8504, by sending us the name or a photo of the product.

Your order is final once we have confirmed it on WhatsApp, with the products, the total price, the city and the delivery time.

• ✓ In stock: the product is already available locally. It is sent as soon as your order is confirmed.
• 🕒 On order (clothing, shoes, home appliances, bulky items…): we buy it in Germany after your order, then ship it to you. It takes longer, and you are always told the delivery time in advance. A deposit may be requested.

Send us its name or a photo on WhatsApp: we will check whether we can find it for you in Germany.

Yes. Message us on WhatsApp with the list of products and the quantities you need. For large orders, a deposit may be requested; you are always told before confirmation.

Across French-speaking Africa, to your home or to a partner agency in your city, depending on what is available. Is your city not served? Message us: we will find the closest solution with you.

• In-stock products: they are already available locally. The delivery time depends on your city and is confirmed on WhatsApp when you order.
• “On order” items: it takes longer, because they are bought in Germany after your order. You are always told the delivery time in advance.

Fees depend on your city and the size of your order. They are given to you before confirmation: no bad surprises. Depending on your country, import taxes or fees may apply, especially for “on order” items; we let you know when we confirm.

Message us on WhatsApp with your name or order number, or visit the Track my order page. We let you know as soon as your parcel is ready to be delivered or available at the agency.

Usually cash on delivery, after checking your parcel. Another method, such as Mobile Money, can be agreed with us when we confirm your order. Please have the exact amount ready and an ID if the agency asks for it.

No, not for in-stock products: you check your parcel first, then you pay. Only “on order” items and large orders may require a deposit, always announced before confirmation.

From 25,000 FCFA of purchases, you get a free tube of Mubina Calcium: your cart shows how much is left to reach it. You can also join our WhatsApp group to be the first to hear about new products, arrivals and offers. Unless stated otherwise, offers cannot be combined.

Yes. They are bought new, in their original packaging, from retailers and brands in Germany. Photos are as accurate as possible, but there may be small differences, for example when the manufacturer changes the packaging.

Some packaging and leaflets are in German. Each product page has a “How to use” tab, and we are happy to help on WhatsApp: just send us a photo of the label.

It is our own brand: effervescent calcium tablets with vitamin D3 and vitamin C. Calcium and vitamin D contribute to the maintenance of normal bones. A food supplement is not a substitute for a varied and balanced diet: do not exceed the stated daily dose and, if you are pregnant, taking medication or unsure, ask a health professional for advice. See Mubina Calcium

Check your parcel before you pay. A damaged, missing or incorrect product can be refused on the spot: you don't pay for it. If possible, take a photo and let us know right away on WhatsApp.

Message us within 48 hours of receiving your parcel, with your name, your order number, photos of the product and packaging, and a short explanation. If the mistake is ours, you choose between an exchange, a credit note or a refund, at no cost to you.

Yes, within 14 days of receipt, if it is new, unopened and in its original packaging. Contact us on WhatsApp first; return costs are then at your expense. For hygiene reasons, some opened products cannot be returned (cosmetics, food supplements, pharmacy products, “on order” items unless faulty). All the details are in our refund policy.

Mubina Essence Germany is a business based in Bremen, Germany. We select care, health, hygiene and everyday products in Germany and deliver them across French-speaking Africa. Learn more